What types of insurance coverage do you offer?
We are a comprehensive insurance company offering 14 different insurance products to meet your needs. For detailed information about our available coverage options, please click on the “Products” section on this website.
What documents are required to file a claim for traffic accident?
Typically, you’ll need your policy number, proof of damage or loss (photos, receipts), an expert report and a completed claim form. Our team will guide you through the process.
What is your claims process?
Notify us as soon as possible after an incident, submit the required documentation, and our claims team will review and process your claim promptly.
Can I customize my insurance coverage?
Yes, our policies are flexible and can be tailored to suit your specific needs and budget.
What should I do if I need to cancel or modify my policy?
Contact your broker or our customer service team directly and they will gladly assist you.
How do I contact customer support?
You can reach us via phone, email, or our live chat on the website.
Is my home insured against natural disasters?
Coverage for natural disasters like earthquakes and floods depends on your policy and location. You can add specific riders or endorsements for additional protection.
What is the process for renewing my policy?
We will notify you before your policy expiration date. You can renew online, via email, or by speaking with a customer representative.
Can I pay my premiums monthly, quarterly, or annually?
We offer flexible payment options including monthly, quarterly, and annual payments to suit your budget.
What happens if I miss a premium payment?
Missing a payment may result in policy cancellation or lapse. Contact us immediately to discuss payment options and avoid coverage interruption.
How do I file a claim for theft or vandalism?
Report the incident to the police first, then contact us to start the claims process. Submit any necessary documentation, such as police reports and photos.
Are there any waiting periods before coverage begins?
Some policies may have a waiting period before coverage is active. Please review your policy details or speak with a representative.
Do you offer emergency roadside assistance?
Yes, many of our motor vehicle policies include emergency roadside assistance service.
Can I get a policy if I have a pre-existing health or medical condition?
Coverage options depend on the condition. We recommend discussing your situation with our agents to explore suitable options.
What is the process for reinstating a lapsed policy?
Contact us to discuss reinstatement options. Some policies can be renewed, but certain conditions or waiting periods may apply.
Are there penalties for canceling my policy early?
Early cancellation may incur fees or charges depending on your policy terms. Please review your contract or speak with our team.
Does your insurance cover international travel?
Coverage details vary. Some policies include international coverage, or you can purchase specific travel insurance for overseas trips.
What is a grace period in insurance?
A grace period is the time after your premium due date during which you can make a payment without losing coverage.
Can I temporarily suspend my policy?
Some policies allow temporary suspension or deferral. Check with us to understand the conditions and impact on your coverage.
What should I do if I am involved in a hit-and-run accident?
Report the incident to the police immediately, gather evidence if possible, and contact our claims department to start your claim process.
What do I do if I lose my insurance card?
Notify us to request a replacement card.
Are business or commercial insurance policies available?
Yes, we provide specialized coverage for businesses, including commercial auto, property, workers coverage and liability insurance.
How do I increase my coverage limits?
Contact us to review your current policy and discuss options for increasing your coverage limits to better protect your assets.
Are business or commercial insurance policies available?
Common reasons include policy exclusions, missed deadlines, insufficient documentation, or false information.
What is the maximum coverage limit available?
Coverage limits vary depending on the policy and product. Our agents can help you choose a limit that fits your needs and budget.
Can I get insurance coverage for high-value or luxury items?
Yes, you can add riders or endorsements for valuables like jewelry, electronics, or artwork to ensure proper coverage.
What should I do after a natural disaster damages my property?
Document the damages, contact us immediately to report the loss, and follow the instructions for filing a claim.
Are there age restrictions for certain types of insurance?
Some policies may have age-specific requirements or restrictions. Contact us to find options suited to your age group.
Do you provide insurance advice or consultations?
Yes, our experienced agents are available to help you understand your options and choose the best coverage for your needs.
What is the difference between full coverage and liability-only auto insurance?
Full coverage includes comprehensive and collision insurances, while liability only covers damages you cause to others.
What happens if I am at fault in an accident?
Your liability coverage will typically pay for damages to the other party, while your own damages may be covered if you have All Risk insurance policy.
Do I need insurance if I'm leasing or financing my vehicle?
Yes, most lease or finance agreements require you to carry full insurance coverage, often including All Risk motor insurance policy.
